Frequently Asked Questions
• Payment must be received within 24 hours. If you do not submit payment then we will have to cancel the sale and let the next customer have the ability to purchase.
• We accept most major credit cards and PayPal. All payments are processed online safe and secure through PayPal. A PayPal account is not required.
**All Texas residents are subject to sales tax**
• If you do need to cancel your order before payment, please contact us ASAP before 24 hours!
• Most orders will ship out First Class USPS. Shipping times will vary from 2 to 5 or so days depending on your location.
• Most pre-made/ready to ship items will be shipped out same or next business day depending on your order time.
• Please note for all international orders we are not responsible for delays in customs, any duties or taxes. We will not falsify any customs documents or mark your shipment as a gift. Again, buyer is responsible for all duties/ and or taxes.
Refunds and Exchanges:
• If you’re not happy with your purchase or need a exchange due to sizing I’ll be happy to accept a return. The buyer will be responsible to ship the item back to the shop, and purchase new shipping so we can send back your new item.
**Please note to accept returns items need to be unworn, unused, clean, with the tags still attached, and returned within 15 days.**
• We try to display and describe the items for sale to the best of our ability. Since everything is handmade there may be slight variations in each item.
• All sales are final on custom orders.
• If you receive any damaged items, or lost packages, please contact us right away so we can resolve the issue and keep you a satisfied customer.
Additional Policies and FAQs:
• We have three size ranges for our cycling caps- Small, Medium, and Large. In order to find your right fit, be sure to pick the appropriate size.
If you don’t know your size you can measure your head to ensure a great fit.
To measure: Take a measuring tape and wrap around your head just about the ears, with that number find the size range listed in our caps listings.
• We do custom orders! If you have a cycling group, company, or event you need caps for I can help! Send me a message or email and we’ll get started.